Frequently Asked Questions

📦 When will my order arrive?
All orders are shipped from our warehouse within 1–2 business days after payment confirmation. Typical delivery times are:

  • Romania & Poland: 2–5 business days

  • Other European countries: 5–10 business days

Once your order is shipped, you’ll receive an email with a tracking number so you can follow your package every step of the way.

🌍 Do you ship internationally?
Yes! We currently ship to Romania, Poland, and other European countries to ensure fast and reliable delivery within the region. You can check availability by entering your shipping address at checkout.

🔍 How can I track my order?
After your order is dispatched, we’ll send you a tracking link and number by email. You can use this link anytime to monitor your shipment’s progress in real time.

💳 What payment methods do you accept?
We accept a range of secure and convenient payment options used across Europe, including:

  • BLIK (Poland)

  • Visa

  • Mastercard

  • Bank Transfer / Online Payment

All transactions are protected with SSL encryption to ensure your payment data remains safe and confidential.

⏳ What if my order is delayed?
Delays may occur during public holidays, adverse weather, or courier issues. If your parcel doesn’t arrive within the estimated timeframe, please contact us at info@hefeoh.com with your order number — we’ll look into it immediately.

🔁 Can I return my purchase?
Absolutely! You can request a return within 30 days of receiving your order, as long as the product is unused, undamaged, and in its original packaging. Please contact us before sending any items back to receive proper return instructions.

❗ What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please email info@hefeoh.com within 7 days of delivery. Include your order number and clear photos of the issue. We’ll quickly arrange a replacement, refund, or store credit, depending on your preference.

💬 Need more help?
We’re always here to assist you!
📧 Email: info@hefeoh.com |📞 Phone: +40 723 458 916
🕒 Business Hours: Monday to Friday, 9:00 AM – 5:00 PM EET

Thank you for choosing hefeoh.com — we’re committed to giving you the best shopping experience every time!